Legal

Refund Policy

Last updated: September 4, 2026

CrewCommerce is a one-time purchase, and we want you to buy it with confidence. Here's exactly how refunds work.

1. The 14-day guarantee

If CrewCommerce isn't right for your store, email us within 14 days of your purchase and we'll refund you in full — no form, and no questions asked.

Refunding over a technical problem? Email us the details first — what you were doing, what you expected, and what happened instead. Most technical issues are quick to fix, and you can still ask for the refund afterward if it doesn't work out.

2. How to request one

Email support@crewcommercepro.com from the address you purchased with (or include your Gumroad receipt), and let us know you'd like a refund. Refunds are issued back to your original payment method through Gumroad, our payment processor, typically within a few business days.

3. After a refund

Once refunded, your access to updates and support ends — please deactivate and delete the plugin from your site.

4. After the 14 days

Because CrewCommerce is a one-time purchase that keeps working permanently once bought (see our Terms), purchases are final after the 14-day window closes. This also applies to optional renewal payments for another year of updates.

5. Contact

Questions before you buy, or about an existing order? Email support@crewcommercepro.com — we're glad to help you decide either way.